Privacy Policy

1. Who we are

Timber On operates the website timber-on.com and related digital services used to present modular timber homes, share project information, and respond to customer inquiries.

For privacy questions or requests, contact us at info@timber-on.com.

2. Scope of this policy

This policy applies to personal data processed when you visit our website, submit a quote or contact form, communicate with us by email, interact with our social media pages, or otherwise engage with Timber On online.

It does not cover third-party websites, platforms, or services that we do not control, even if they are linked from our website.

3. Personal data we collect

Depending on how you interact with us, we may collect the following categories of data:

• Identity and contact data: name, email address, phone number, company name, and preferred language.
• Project information: location preferences, home-model interest, budget range, timeline, and message content you choose to share.
• Technical data: IP address, browser type, device information, operating system, referral source, and pages visited.
• Usage data: interactions with website features, form submissions, and navigation patterns used to improve performance and content.
• Communication data: correspondence you send to info@timber-on.com or through our contact channels.

4. How we collect data

We collect data directly from you when you fill out forms, request a quote, subscribe to updates, or contact us.

We also collect limited technical and usage data automatically through cookies, analytics tools, and similar technologies when you browse the website. More details are available in our Cookies Policy.

5. Why we process your data

We process personal data only where we have a valid legal basis. Typical purposes include:

• Responding to inquiries and preparing project consultations or quotations.
• Providing website functionality, security, and performance monitoring.
• Improving our content, models, and digital experience based on aggregated usage insights.
• Complying with legal, accounting, and regulatory obligations.
• Protecting our rights, users, and systems against misuse or fraud.

6. Legal bases for processing

Where GDPR applies, we rely on one or more of the following bases:

• Contract or pre-contractual steps: to respond to quote requests and deliver requested services.
• Legitimate interests: to operate, secure, and improve our website and business communications, where these interests are not overridden by your rights.
• Consent: for non-essential cookies, marketing communications, or other processing that requires consent.
• Legal obligation: where processing is required by applicable law.

7. Sharing your data

We do not sell your personal data. We may share data with trusted service providers who help us host the website, process forms, analyze traffic, send communications, or provide IT support, and only to the extent necessary for those services.

We may also disclose information if required by law, regulation, court order, or to protect the rights, property, or safety of Timber On, our customers, or the public.

8. International transfers

If personal data is transferred outside the European Economic Area, we take appropriate safeguards such as standard contractual clauses or equivalent transfer mechanisms recognized under applicable law.

9. How long we keep your data

We retain personal data only as long as necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, and meeting legal requirements.

Contact and quote information is typically retained for the duration of the inquiry and for a reasonable follow-up period. Technical logs and analytics data are retained for shorter operational periods unless a longer period is required for security or legal reasons.

10. Data security

We apply technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, or disclosure. No method of transmission or storage is completely secure, so we continuously review and improve our safeguards.

11. Your rights

Subject to applicable law, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal data, and to request data portability.

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, email info@timber-on.com. You may also lodge a complaint with your local data-protection authority if you believe your rights have been infringed.

12. Children

Our website and services are intended for adults interested in residential projects. We do not knowingly collect personal data from children.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page indicates the latest revision.

14. Contact

If you have questions about this Privacy Policy or how Timber On handles personal data, contact us at info@timber-on.com.